How to Request for a Refund


Requesting for a refund is simple, quick and easy!  Please follow the basic step-by-step guide below.  Before submitting a refund request, kindly review our Global Return Policy.

1.  Go to www.smemarkethub.com and click on ‘Login’ on the top right hand corner of the homepage.


2.  To sign into your profile, enter your account email and password on the Customer Login page.  Your account email is the email address you used to complete your order(s) on the SME MarketHub.  If you do not have your password, click the ‘Forgot Your Password’ link and follow the onscreen instructions to reset your password.


3.  Once you are successfully signed in, your account name will appear on the top right hand corner of the page.  To access your profile, click on ‘My Account’, which appears directly under your name.


4.  On your dashboard, navigate to ‘Order History’ located on the menu bar of the page. 


5.  Locate the order which you intend to request a refund (all orders are listed in order of recency), then select 'Request Refund'.


6.  Complete the required details on the itemized refund request form (quantity, refund reason, and comments), then click ‘Add’.  Once added, click proceed.


7.  On the next page, kindly select your bank from the drop down list, and input your 10-digit NUBAN (account number).  Please note that this should be the account you intend to receive the refund credit.  Once inputted, your account name will be verified onscreen.  Kindly review for accuracy, and click ‘Complete Request.’  Please note that you will be required to accept our disclaimer before proceeding.


8.  Once your refund request has been submitted successfully, an onscreen notification will appear. 


9.  To track the status of your refund, navigate to ‘Refund Requests’ on the menu tab.  Please note that refund processing may take between 3 - 5 working days to be concluded.


Help & Support: If you have questions or require support, kindly contact us here or call +2348139850100. 


Requesting for a refund is simple, quick and easy!  Please follow the basic step-by-step guide below.  Before submitting a refund request, kindly review our Global Return Policy.

1.  Go to www.smemarkethub.com and click on ‘Login’ on the top right hand corner of the homepage.


2.  To sign into your profile, enter your account email and password on the Customer Login page.  Your account email is the email address you used to complete your order(s) on the SME MarketHub.  If you do not have your password, click the ‘Forgot Your Password’ link and follow the onscreen instructions to reset your password.


3.  Once you are successfully signed in, your account name will appear on the top right hand corner of the page.  To access your profile, click on ‘My Account’, which appears directly under your name.


4.  On your dashboard, navigate to ‘Order History’ located on the menu bar of the page. 


5.  Locate the order which you intend to request a refund (all orders are listed in order of recency), then select 'Request Refund'.


6.  Complete the required details on the itemized refund request form (quantity, refund reason, and comments), then click ‘Add’.  Once added, click proceed.


7.  On the next page, kindly select your bank from the drop down list, and input your 10-digit NUBAN (account number).  Please note that this should be the account you intend to receive the refund credit.  Once inputted, your account name will be verified onscreen.  Kindly review for accuracy, and click ‘Complete Request.’  Please note that you will be required to accept our disclaimer before proceeding.


8.  Once your refund request has been submitted successfully, an onscreen notification will appear. 


9.  To track the status of your refund, navigate to ‘Refund Requests’ on the menu tab.  Please note that refund processing may take between 3 - 5 working days to be concluded.


Help & Support: If you have questions or require support, kindly contact us here or call +2348139850100.